FAQ
The TLS connection for energy drivers / Process Gateways, or the TLS connection for the zenon network, fails with a specific error log message
Attempting to establish a TLS connection using one of the energy drivers or Process Gateways or using TLS for the zenon network, fails. The following error message is logged in the diagnosis server logs: "Handshake failed (error:0909006C:PEM ...
Updating the Microsoft Visual C++ 2015 redistributable to the November 2022 version 14.34.31931 causes stability issues with the versions 7.50 and 7.60 runtime and editor
*** Update *** Microsoft has released the Microsoft Visual C++ 2015-2022 Redistributable 14.34.31938.0 version together with the Visual Studio 2022 17.4.5 version. With the version 14.34.31938.0 of the vc_redist Redistributable, the stability issues ...
Is zenon affected by the vulnerabilities in Siemens S7 PLCs?
Vulnerabilities have been discovered in a range of Siemens PLCs that may lead to a full compromise of the PLCs affected. In the bulletins SSA-568427 and SSB-898115, Siemens recommends updating PLCs to a current firmware version, migrating the ...
FAQ: What is the procedure to restore the default logging level of the Software Platform components?
The logging level of Software Platform components can be changed using the Diagnosis Viewer Tool that can be found in Tools section. In detail, in Diagnosis Viewer Settings menu in Client configuration it is shown a list of the current running ...
FAQ: Can I change the storage type for RGM in an existing Project? What do I need to consider? What are the benefits?
Summary Solution Yes, you can change the storage type in the Recipe Groups Manager module from Access DB to binary storage, or vice versa, also in existing projects. The first two steps are only required when your runtime has priority over RGM recipe ...
FAQ: The zenon Analyzer should run as a service! Is this possible?
Summary Solution Most of the components of the zenon Analyzer is running as a service. These are: - SQL-Server (MSSQL$ZA2) - Reporting Services (ReportServer$ZA2) - SQLAgent$ZA2 for scheduled tasks - License Service (zrsLicSrv) Only the SCADA Runtime ...
FAQ: Why is the Multiple Network Protocol Driver (CDProtdrv) not correctly added by the setup?
Summary Solution A setup problem is preventing the driver to be installed properly. This happens after installing version 7.00 on a PC where version 6.51 is already installed. To fix this, the user needs to reinstall the cd_protdrv setup manually ...
FAQ: Does zenon run on virtual environments?
Summary Solution The linked document outlines in detail what, concerning zenon running on virtual environments must be considered! English Version PDF German Version PDF Issue Number: Fixed on Date: 24.2.2014 Versions: 7.00 0 BUILD 0
FAQ: Changes for Template.Count and Template.Item() in the API
Summary Solution In 7.11 SP0, changes have been made to the property Template.Count and to the method Template.Item() in the API. Until (including) 7.10, Count also included the number of frames of a global project (if the workspace contained one). ...
FAQ: A Wibu key USB dongle is not recognized by the editor or the runtime and an error message is displayed: "wibuke64, port USB: fatal error WK1202 - communication error with WibuBox (129)." when attempting to read the dongle in the Wibukey software in the Windows control panel.
Summary Solution When installing an older zenon version also an older version of the Wibukey runtime software is installed. Uninstalling the old Wibukey runtime software and installing the latest version of the Wibukey runtime software may resolve ...
FAQ: zenon 7.20 Webclient installation is cancelled without giving a reason.
Summary Solution This happens only when a webclient of version 7.11 is preinstalled. Uninstallation of the webclient of version 7.11 makes the setup of the webclient 7.20 run sucessfully. This happens with the ISO of 7.20 Build 17768 only! Issue ...
FAQ: After updating to zenon 7.20 I dont see newly SQL evacuated historian data anymore in the trend (ETM), Report Generator, Report Viewer and Archive Revision, only the former evacuated values are displayed.
Summary Solution There is an available update, see Article ID195426 / ID165155. We highly recommend to update to the linked build ID195426 If you do not update, there is a Workaround Change the GUID column of the table from CHAR to VARCHAR. With ...
FAQ: I got a new configuration file for the Codemeter Dongle. Now I get the message that this is not the correct file, what do I need to do?
Summary Solution In case a customer wants to enhance the number of his Client on its Dongle license, or wants to change the extension time limit, he receives a new Configuration file for his Dongle from us. He copies this file in to the Codemeter ...
FAQ: I am using zenon Webserver! From a certain amount of connected WebClients the Webserver crash, what can I do?
Summary Solution Use 64bit Webserver! The reason for the crash is that memory is running out of possible space for a 32bit Application. Issue Number: Fixed on Date: 13.6.2016 Versions:
FAQ: Which mobile operating systems and hardware form factors are supported by zenon?
Summary Solution Depending on the app functionality, various mobile operationg systems are supported. The apps do not offer automatic adaption to the resolution. They are always displayed in a default resolution. For example: Notifier-App by zenon: ...
FAQ: I have a system of a previous zenon runtime running now I have a PC with an newer zenon runtime. Is it possible to load the zenon project from an older runtime with the new zenon runtime?
Summary Solution The zenon Runtime like the engineering system offers a compatability feature. This means a Runtime of a newer product version is able to load projects of an older version. This is especially used in zenon Network projects, where ...
FAQ: What can I do if the zenon Runtime does not start or is closed with an unhandled exception and the error message "( InitInstance (); an unamed file has a bad format)" or " Init Instance (): an attempt was made to access an unnamed file past its end" is shown?
Summary Solution This issue may occur due to missing digitial certificates on the system where the error appears. Microsoft Windows implements a mechanism that automatically downloads, over the internet, trusted root certificate authorities, which ...
FAQ: Is it possible to change DynProperties of the project during the runtime?
Summary Solution It is not possible to change these properties, as the DynProperties of the thisProject object (also for other many other objects) are not accessible during Runtime operation. The information is compiled into the project during the ...
FAQ: Are products in the zenon product family affected by the Log4j security vulnerability registered with CVE-2021-44228?
Summary Solution No, core products in the zenon product family are not based on Java and do not make use of the Log4j library. Additional information can be found in the information report. Issue Number: Fixed on Date: 10.12.2021 Versions:
FAQ: Are products in the zenon software platform impacted by the changes taking effect on June 14th 2022 as described by Microsoft in KB5004442 ?
In the article KB5004442 published in 2021, Microsoft informs about upcoming changes to DCOM security, taking effect automatically on June 14th 2022. From this date, Windows systems with current security updates, require DCOM client and server ...
FAQ: zenon product and build downloads
You are looking for the latest zenon platform version or you are interested in bringing your system up to date by the latest build? Please check out our download area.
FAQ: CD_SVA_2022_1: Vulnerability in zenon Software platform
Summary COPA-DATA received a report from Security Researcher Ruben Santamarta detailing a security vulnerability for the zenon Logging Service which is part of the zenon platform standard deployment. Based on this vulnerability additional ...
FAQ: Where can I find the list of changes between two zenon build versions in the new Self-service Portal?
You can find the list of changes in this Help Article: zenon Changes
FAQ: How can I collect and display diagnostic data of a device with System Information Collector?
System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...
FAQ: Update CE proceedure
Pre-requisites: Windows CE device, with area for persistent storage. PC with zenon CE installed. TCP/IP connection between PC and CE device. syssrvce.exe for the appropriate platform on the CE device. Since version 7.11 additionally 5 files have to ...
FAQ: Are products in the zenon product platform compatible with the latest Microsoft Updates?
COPA-DATA develops and maintains products in the zenon product platform on systems that have all the latest updates installed. Also automated and manual QA tests are executed continuously on non-development systems that have all the latest updates ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labeled INFRA:HALT?
The vulnerabilities labelled INFRA:HALT exist in a TCP/IP stack of a specific vendor typically found on embedded devices (InterNiche stack (NicheStack) and NicheLite). COTS products within the zenon product family make use of the standard TCP/IP ...
FAQ: Does zenon support silent setup installation/uninstallation?
For silent-installation and uninstallation of zenon components consult this documentation topic.
FAQ: Decimal values are no longer accepted in the Service Engine under specific circumstances.
Under specific circumstances it may no longer be possible to enter decimal values with either "." or "," in the Service Engine, e.g. in the RGM recipes. This can happen when on the PC in the regional settings the decimal and thousands separator ...
FAQ: How can I monitor and react on the communication status of my devices with zenon?
Data quality is very important to the integrity of a HMI or SCADA system. As such, zenon has numerous ways to monitor the communication status of different devices within your automation environment. Here are some options that you can use in your ...
FAQ: How can you bypass the license query on a remote zenon Service Engine version 7.60 or lower when using a zenon Engineering Studio version 8.00 or higher?
The remote transport verifies if there is license present on the remote machine. Since the license system changed with zenon 8.00 the remote system doesn't recognize the activated (8.00 or higher) license. To bypass the problem it is enough to insert ...
FAQ: Is it possible to mix zenon components running in 32bit and 64bit modes, can they interconnect? What is possible and what is not?
Installation: Generally spoken zenon when installed on a 64 Bit Operating system is always installed including both editions 32 & 64 Bits. On 32 Bit Operating system only the 32 Bit zenon version is installed. zenon Products: Most of the basic zenon ...
FAQ: CodeMeter Dongles are changed from a mass storage device type to a HID device type.
Within June 2015 the CodeMeter dongles are changed from a Mass Storage Device type to a HID type. HID stands for Human Interface Devices and is usually used for devices like a USB mouse or keyboard. This affects all dongles from serial number ...
FAQ: Which versions of .NET Framework is supported by zenon?
From zenon 8.20 .NET Framework 4.6.2 or higher is supported for Add-in framework.
FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.
This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...
FAQ: After which hardware changes I must expect to have to renew the software license?
The Algorithms used to calculate the license key are based on the Technology from Wibukey, various hardware and software components are considered. Which ones in detail is explicit Wibukey knowledge and not public information. In other words after a ...
FAQ: Can the VBA IDE be opened if my zenon project includes Cyrillic characters in the VBA code?
The VBA IDE cannot be opened on a windows system without selecting the Russian language first. You will get no error message, it simply does not open. To open the VBA IDE with a project that includes cyrillic characters, you need to set the language ...
FAQ: CodeMeter licensing issues and Rockwell software.
The Rockwell ''Factory Talk Activation Manager'' accesses entries of the server search list in the CodeMeter control panel (WebAdmin) and deletes ''foreign'' entries. This means, customers possibly lose their entries which were entered by them for ...
FAQ: Delayed variable updates on Terminal Server Service Engine Clients occur in some scenarios.
In some cases, Service Engine Clients on a Terminal Server might have delayed variable updates. Depending on the system those delays can be about 2 seconds. A reason for this can be a hostname resolution procedure, which is needed to determine ...
FAQ: Do COPA-DATA products use OpenSSL and if yes, are they affected by the Heartbleed vulnerability in OpenSSL?
There are components of COPA-DATA products that use parts of the OpenSSL library. The parts of the OpenSSL library that are used, include parts for certificate handling, encryption and secure connections. The following components in particular use ...
Next page