FAQ
FAQ: Engineering Studio for multiuser project cannot check-in or/and -out elements. A message is shown in the Output window: 'An error occurred while determining status of elements.'
A new checkbox in the Region Settings dialog of Windows was introduced. It is called: 'Beta: Use Unicode UTF-8 for worldwide language support'. This problem may occur when this checkbox/option is checked, so that unchecking it and after rebooting ...
FAQ: Error while loading VSTA editor-addIn in Engineering Studio.
It may happen that the VSTA editor shows an error message when starting: "Error while loading the VSTA editor-addin, the VSTA editor-addin caused the crash of the Engineering Studio. There might be some errors!'' In some cases the VSTA editor still ...
FAQ: How does zenon support multicore processors, multithreading and 64-bit operating systems?
Read the attached PDF (available in English and German) to get explanations about zenon on 64-bit environments, multicore processors and multithreading.
FAQ: How to hook to function execution in the Service Engine over the API?
COM: RtFunctions contains a new event (PreExecuteFunction) which gets fired before a function is executed. This event handler contains a parameter which is a temporary copy of the function which is about to be executed. ADDIN: An identical event ...
FAQ: Can the zenon Smart Client run on the same PC as the zenon Service Engine?
zenon Smart Client and zenon Service Engine can be installed on the same computer but cannot run in parallel.
FAQ: How can a borrowed license be returned when borrowing period is expired?
A license can only be returned within the borrowing period. To return a license where the borrowing period has been expired, borrow the license again from the source dongle and return it immediately.
FAQ: How can I backup the Service Engine data, the data created during Service Engine?
The path of the Service Engine folder can be amended in the project properties and it is set into zenon6.ini (VBF30=) when the start project is set in Engineering Studio or in zenon Startup Tool. In the Service Engine folder, there is the subfolder ...
FAQ: How does COPA-DATA ensure the Product compatibility with Microsoft Operating System Patches? How can I get information about compatibility issues?
As a generic rule COPA-DATA recommends that the operating system is always kept current and that the security updates at least are installed. Check updates on your own system(s) before installation for possible interaction with the zenon software ...
FAQ: How, where, why and when does zenon Service Engine save data?
zenon Disk Space Handling: The zenon Service Engine, by default, stores process data on the hard disk. This is true for a standalone zenon project, as well as the zenon Service Engine server(s) in the zenon network topology. This data consists of ...
FAQ: Soft Dongle breaks upon virtual machine snapshot restore in CodeMeter Version 7.10 or higher. This results in a loss of license.
This only affects licenses activated on soft dongles (aka: CmAct licenses). CodeMeter in version 7.10 detects if a snapshot to the machine was applied and invalidates the soft dongle. This results in invalid or not found licenses. The solution is to ...
FAQ: I created a new user-recipe-switching point in the Engineering Studio but in the Service Engine it does not work.
This a common issue for all Service Engine changeable modules which are currently: RGM Standard Recipes User administration Scheduler There are two situation where protecting these files makes sense: Protect Service Engine files from overwriting If ...
FAQ: Are COPA-DATA downloads affected by Trojan Havex RAT? How can I verify if the downloaded setup is the original non-modified version of this setup? Does zenon use OPC Server?
Malware producers of the Trojan Havex RAT have recently focussed on Industrial Control Systems. Through security holes, installer files for software used in industrial control systems have been modified on different vendors websites without them ...
FAQ: Recipes in RGM cannot be edited / RGM incompatibility of recipes between different builds in version 8.20.
There was found an incompatibility in the Recipe Group Manager (RGM) in zenon 8.20 Build 70282, 79336, 80198, 80611 and 81129. An issue was detected which causes the RGM recipes of the affected builds to be no longer compatible with recipes stored ...
FAQ: HTML Web Engine: How is it possible to always jump to a specific start-screen after refreshing or reloading a Web Engine Website?
A specific start-screen can be open using the built-in solution automatic script call. See : Online Help: Individual Script call in HTML5 Web Engine . Nevertheless, this will not cover a reloading web-engine (e.g. after updating the .webx files, ...
FAQ: Is it possible to run zenon Report Engine as a service?
Most of the components of the zenon Report Engine are running as a service. These are: SQL-Server (MSSQL$ZA2019) Reporting Services (ReportServer$ZA2019) SQL-Server Agent$ZA2019 for scheduled tasks License Service (zrsLicSrv). Only the Service ...
FAQ: I have different Service Engine versions in use now and I need a new feature from the very latest zenon version. Is it possible to work with the latest zenon Engineering Studio but also use Service Engine of previous versions?
The zenon Engineering Studio includes a "downward compatibility" feature. This means the zenon compiler can be configured to create Service Engine files also for older Service Engine versions. This setting can be found in the project settings in the ...
FAQ: It seems that sometimes not all variables are correctly written to the PLC by the RGM module, although the system driver variable states that the recipe was written successfully and the option "write synchronously" is active. How can this be?
When reading a RGM recipe immediately after writing a RGM recipe, with a driver that has the option "keep update list in memory" active, and recipe variables that have been read previously, it can happen that a read cycle is currently in progress, ...
FAQ: What are the modems successfully tested with zenon Message Control?
The list of tested modems is available in the pdf file attached. Unfortunately, old analog voice modems are rare on the market and the drivers for these devices are not available for actual operating systems like Windows 10, Windows Server 2016, etc. ...
FAQ: Why do I get the warning ''unexpected file format'' while restoring loading a project in the Engineering Studio?
Sometimes it can happen that old/deleted/corrupted screens are still in the project-SQL directory (C:\ProgramData\COPA-DATA\SQL[VERSION]\[PROJECT_GUID]\FILES\zenon\system\pictures). Once you know the corrupt file in this folder you can delete it and ...
FAQ: After upgrading to version 8.00 or higher, I get an error during compilation of a Logic Service project: "K5BUSOPCUASRV: the configuration DLL file (\IOD) is not installed!" In the fieldbus configuration of the project, this driver is not visible.
The K5BusOPCUASrv driver was discontinued with version 7.60 and has been replaced with a newer OPC UA Server implementation (K5BusOPCUA_s), available from version 8.00. Existing projects need to be adapted to this new driver. In order to remove the ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labelled AMNESIA:33?
The vulnerabilities labelled AMNESIA:33 exist in a number of open source TCP/IP stacks and forks of these stacks, typically found on embedded devices. COTS products within the zenon product family make use of the standard TCP/IP stack provided by the ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labelled Ripple20?
The vulnerabilities labelled Ripple20 exist in a TCP/IP stack of a specific vendor typically found on embedded devices. COTS products within the zenon product family make use of the standard TCP/IP stack provided by the operating system and are ...
FAQ: Can I insert more than one instance of internal driver in one project?
In the Engineering Studio it was possible to create a second instance of the intern driver. Since zenon 8.00 it is not possible anymore to use a second instance of internal driver in the Service Engine. In future versions of zenon the possibility to ...
FAQ: Can I translate or change the system texts in the zenon Service Engine?
Yes, it is possible. All system texts in the Service Engine are keywords for the language change functionality, like user defined texts in projects that start with a "@" character. Using the function "Language switch" and the keywords with ...
FAQ: How to prevent corrupted files after power outage?
Read the attached PDF files (English/German) for more information on how to set up your system to avoid corrupted files in case of an power outage.
FAQ: I am planning to use an older zenon version in the most recent Operating System. Is this possible?
We recommend to use the newest version of zenon in the most recent Operating Systems as COPA-DATA can neither release or support old product versions in newer Operating Systems.
FAQ: From a certain amount of connected Smart Clients the Smart Server closes unexpectedly, what can I do?
It is possible that the Smart Server closes as it runs out of possible memory address space for a 32-bit application. In this case use the Smart Server 64-bit version.
FAQ: Is it possible to load a zenon project of a previous zenon version in a newer Service Engine version?
The zenon Service Engine like the engineering system offers a compatibility feature. This means a Service Engine of a newer product version is able to load projects of an older version. This is especially used in zenon network projects, where ...
FAQ: I forgot my zenon Engineering Studio password, what is now? How do I am able to open my project?
If a user forgets his Engineering Studio password, the administrator can remove the password and assign a new initial password. The administrator does not require knowing the password for these interventions. Recommendations: Create an administrator ...
FAQ: How can I avoid unnecessarily network traffic on the CodeMeter dongle server?
To avoid unnecessarily network traffic, it is recommended to add the CodeMeter server to the own server search list as a search object at the CodeMeter Dongle server.
FAQ: How can I set an alarm on a single bit of a e.g. DINT zenon variable?
There are some possibilities. One would be to use our integrated solution zenon Logic Service to divide a WORD or INT variable. Create a BOOL for every Bit in that WORD or INT and set the alarms. Another option would be defining a dedicated BOOL ...
FAQ: Is it possible to use a different report configurator as Microsoft Report Builder?
Yes it is possible, but it must be able to create reports in *.rdl file format.
FAQ: Is zenon in combination with the CodeMeter Runtime affected by the Vulnerabilites mentioned in the "Security Advisory WIBU-201218-07" from Wibu Systems?
No, the vulnerabilities affect a CodeMeter component called AxProtector which is not used by zenon or COPA-DATA.
FAQ: Should I set the checkbox to act as server on a CodeMeter client PC?
The checkbox to act as a server should not be set on a CodeMeter client PC. This can cause connection loss and the licensed product closes or changes into demo mode.
FAQ: Why do I get a white screen when starting the runtime with DirectX Hardware mode enabled?
The DirectX Hardware mode may not be supported with some Intel GPUs. We recommend to update GPU drivers via Windows Update (maybe activate Microsoft Update first or search online instead of administered updates). If there is no driver available, go ...
FAQ: The error message "Build Update doesn't find any updateable application. This application will be closed now!" is displayed when attempting to downgrade a zenon editor or runtime installation.
Older build setups for versions <=8.20 may not allow a direct downgrade when the installed build number is 65535 or higher. To resolve this, uninstall zenon and apply the older build where necessary. Contact your local support in case of any further ...
FAQ: Is it possible to change DynProperties of the project in Service Engine?
It is not possible to change these properties, as the DynProperties of the thisProject object (also for other many other objects) are not accessible during Service Engine operation. The information is compiled into the project during the "Create ...
FAQ: I would like to create XML Import files manually outside from zenon. Is there a schema definition to validate such XML files?
For the zenon XML Formats there are actually no style definitions available or documented. We recommend to use an exported file (e.g. from the Engineering Studio) as a basis for the manipulation. That's the best way to ensure a proper format of the ...
FAQ: Several issues were observed where the Smart Client was reloading Service Engine files constantly and also buttons stopped working at some point. What could be the reason for this behaviour?
The Smart Client usually loads the Service Engine Files from the Service Engine Server once, and then only checks if the files have changed. Especially on Windows 10 Systems, it may happen that the Smart Client always tries to download all files ...
FAQ: Engineering Studio and Service Engine start slowly after Windows Fall Creators Update
Since the Windows 10 Fall Creators Update (Windows 10 Build 1709), zenon is extremely slow when switching between modules or opening dialogs containing toolbars. This mainly affects the zenon Engineering Studio in all versions, but also the Service ...
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