FAQ
Bandwidth Calculation
Bandwidth calculation for network project (example with IEC61850 Drivers). the packet size depends on various parameters (communication protocol, lower communication layers, single or bulk transfers, network quality,...) and therefore no generic ...
GetHostByName / The socket could not be constructed / WSAError / Name resolution
If you find Diagnosis Log messages like WINSOCK ERROR--GetHostByName Failed Server or Windows Event Log messages like The socket could not be constructed! Host/IP/Adapter: WSAError: make sure the computer name is not longer than 15 characters. Verify ...
FAQ: HTML5 WebEngine local variables are mirrored to all clients?
Variables used in the WebEngine are mirrored into all HTML5 Clients. If a HTML5 Client has write access, it can alter variables for the native Service Engine and all connected HTML5 clients even when the calculation of the variable is set to "local". ...
Unexpected State detected for License dongles
The license central indicates an unexpected state for a certain dongle if the state of the dongle - given in a license request or license confirmation file - does not match that one which is calculated by the license central. A reason for this can be ...
AddIn does not start
Check the Logs in DiagViewer. If it shows an ERROR in the GENERAL module which shows the exception: Scada.Internal.DotNetAddInExtension.AddInIntegration.Startup Cannot startup Add-In .NET Extension for instance id 'e1d3....'. Exception ...
FAQ: How can I browse an OPC UA Server using the zenon OPC UA Client Driver?
Go to Drivers > New Driver Create a Driver of Type "OPC UA Client Driver" Open the Driver Configuration Go to "Connections" Create a new Connection Enter your Discovery URL Enter your Server URL manually or click the 3 dots to browse the Discovery ...
FAQ: Initialization of Internal variables (Network) in Dominant redundancy mode.
When (re-)starting the dominant Server 1, regardless of their 'Remanence' configuration, internal variables with calculation in 'Network' are initialized first in the dominant Server 1 and only after synchronized with the running Server 2. Modules ...
Please wait... progress bar keeps showing
We found Engineering Studio (Editor), Service Engine (Runtime) and License Manager not starting anymore consistantly showing the progress bar. This situation can be cuased by prolonging Windows Updates. Please make sure you have the latest Windows ...
Redundant License Configuration
Starting from zenon version 8.00 it is possible to share each license over the CodeMeter network. This allows you to have a dedicated license server. The license server can be any PC or virtual machine which runs CodeMeter. One license for two ...
FAQ: What are the different zenon drivers modes?
All Service Engine process-driven drivers can run in four different modes, mainly allowing you to switch between active hardware connection and values simulation. While "Hardware" allows establishing a connection to the target device(s) and its the ...
FAQ: IEC850 offline variable import from SCL or CID file fails
Importing variables from attached SCL/CID file fails with the following error message: Wokaround: Manually remove all 'count="0"' entries in the SCL/CID files, e.g. via Replace All in Notepad.
License Systems for zenon Versions
License System zenon Version 3 3.52 5 5.10 5.11 5.20 5.21 5.50 6 6.01 6.20 6.21 6.22 6.50 6.51 7 7.10 7.11 7.20 7.50 7.60 8.00 8.10 8.20 10 11 12 Copa-Data developed Soft License YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES ...
FAQ: How to import external vector graphic files in zenon?
Import of vector graphics (DXF and PLT files) is not available for the 64-bit Engineering Studio, so that this can only be done in 32-Bit Engineering Studio. To start 32-Bit Engineering Studio, in the zenon Startup Tool right-click on the respective ...
The TLS connection for energy drivers / Process Gateways, or the TLS connection for the zenon network, fails with a specific error log message
Attempting to establish a TLS connection using one of the energy drivers or Process Gateways or using TLS for the zenon network, fails. The following error message is logged in the diagnosis server logs: "Handshake failed (error:0909006C:PEM ...
Updating the Microsoft Visual C++ 2015 redistributable to the November 2022 version 14.34.31931 causes stability issues with the versions 7.50 and 7.60 runtime and editor
*** Update *** Microsoft has released the Microsoft Visual C++ 2015-2022 Redistributable 14.34.31938.0 version together with the Visual Studio 2022 17.4.5 version. With the version 14.34.31938.0 of the vc_redist Redistributable, the stability issues ...
Is zenon affected by the vulnerabilities in Siemens S7 PLCs?
Vulnerabilities have been discovered in a range of Siemens PLCs that may lead to a full compromise of the PLCs affected. In the bulletins SSA-568427 and SSB-898115, Siemens recommends updating PLCs to a current firmware version, migrating the ...
FAQ: What is the procedure to restore the default logging level of the Software Platform components?
The logging level of Software Platform components can be changed using the Diagnosis Viewer Tool that can be found in Tools section. In detail, in Diagnosis Viewer Settings menu in Client configuration it is shown a list of the current running ...
FAQ: Can I change the storage type for RGM in an existing Project? What do I need to consider? What are the benefits?
Summary Solution Yes, you can change the storage type in the Recipe Groups Manager module from Access DB to binary storage, or vice versa, also in existing projects. The first two steps are only required when your runtime has priority over RGM recipe ...
FAQ: The zenon Analyzer should run as a service! Is this possible?
Summary Solution Most of the components of the zenon Analyzer is running as a service. These are: - SQL-Server (MSSQL$ZA2) - Reporting Services (ReportServer$ZA2) - SQLAgent$ZA2 for scheduled tasks - License Service (zrsLicSrv) Only the SCADA Runtime ...
FAQ: Why is the Multiple Network Protocol Driver (CDProtdrv) not correctly added by the setup?
Summary Solution A setup problem is preventing the driver to be installed properly. This happens after installing version 7.00 on a PC where version 6.51 is already installed. To fix this, the user needs to reinstall the cd_protdrv setup manually ...
FAQ: Does zenon run on virtual environments?
Summary Solution The linked document outlines in detail what, concerning zenon running on virtual environments must be considered! English Version PDF German Version PDF Issue Number: Fixed on Date: 24.2.2014 Versions: 7.00 0 BUILD 0
FAQ: Changes for Template.Count and Template.Item() in the API
Summary Solution In 7.11 SP0, changes have been made to the property Template.Count and to the method Template.Item() in the API. Until (including) 7.10, Count also included the number of frames of a global project (if the workspace contained one). ...
FAQ: A Wibu key USB dongle is not recognized by the editor or the runtime and an error message is displayed: "wibuke64, port USB: fatal error WK1202 - communication error with WibuBox (129)." when attempting to read the dongle in the Wibukey software in the Windows control panel.
Summary Solution When installing an older zenon version also an older version of the Wibukey runtime software is installed. Uninstalling the old Wibukey runtime software and installing the latest version of the Wibukey runtime software may resolve ...
FAQ: zenon 7.20 Webclient installation is cancelled without giving a reason.
Summary Solution This happens only when a webclient of version 7.11 is preinstalled. Uninstallation of the webclient of version 7.11 makes the setup of the webclient 7.20 run sucessfully. This happens with the ISO of 7.20 Build 17768 only! Issue ...
FAQ: After updating to zenon 7.20 I dont see newly SQL evacuated historian data anymore in the trend (ETM), Report Generator, Report Viewer and Archive Revision, only the former evacuated values are displayed.
Summary Solution There is an available update, see Article ID195426 / ID165155. We highly recommend to update to the linked build ID195426 If you do not update, there is a Workaround Change the GUID column of the table from CHAR to VARCHAR. With ...
FAQ: I got a new configuration file for the Codemeter Dongle. Now I get the message that this is not the correct file, what do I need to do?
Summary Solution In case a customer wants to enhance the number of his Client on its Dongle license, or wants to change the extension time limit, he receives a new Configuration file for his Dongle from us. He copies this file in to the Codemeter ...
FAQ: I am using zenon Webserver! From a certain amount of connected WebClients the Webserver crash, what can I do?
Summary Solution Use 64bit Webserver! The reason for the crash is that memory is running out of possible space for a 32bit Application. Issue Number: Fixed on Date: 13.6.2016 Versions:
FAQ: Which mobile operating systems and hardware form factors are supported by zenon?
Summary Solution Depending on the app functionality, various mobile operationg systems are supported. The apps do not offer automatic adaption to the resolution. They are always displayed in a default resolution. For example: Notifier-App by zenon: ...
FAQ: I have a system of a previous zenon runtime running now I have a PC with an newer zenon runtime. Is it possible to load the zenon project from an older runtime with the new zenon runtime?
Summary Solution The zenon Runtime like the engineering system offers a compatability feature. This means a Runtime of a newer product version is able to load projects of an older version. This is especially used in zenon Network projects, where ...
FAQ: What can I do if the zenon Runtime does not start or is closed with an unhandled exception and the error message "( InitInstance (); an unamed file has a bad format)" or " Init Instance (): an attempt was made to access an unnamed file past its end" is shown?
Summary Solution This issue may occur due to missing digitial certificates on the system where the error appears. Microsoft Windows implements a mechanism that automatically downloads, over the internet, trusted root certificate authorities, which ...
FAQ: Is it possible to change DynProperties of the project during the runtime?
Summary Solution It is not possible to change these properties, as the DynProperties of the thisProject object (also for other many other objects) are not accessible during Runtime operation. The information is compiled into the project during the ...
FAQ: Are products in the zenon product family affected by the Log4j security vulnerability registered with CVE-2021-44228?
Summary Solution No, core products in the zenon product family are not based on Java and do not make use of the Log4j library. Additional information can be found in the information report. Issue Number: Fixed on Date: 10.12.2021 Versions:
FAQ: zenon product and build downloads
You are looking for the latest zenon platform version or you are interested in bringing your system up to date by the latest build? Please check out our download area.
FAQ: Where can I find the list of changes between two zenon build versions in the new Self-service Portal?
You can find the list of changes in this Help Article: zenon Changes
FAQ: How can I collect and display diagnostic data of a device with System Information Collector?
System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...
FAQ: Update CE proceedure
Pre-requisites: Windows CE device, with area for persistent storage. PC with zenon CE installed. TCP/IP connection between PC and CE device. syssrvce.exe for the appropriate platform on the CE device. Since version 7.11 additionally 5 files have to ...
FAQ: Are products in the zenon product platform compatible with the latest Microsoft Updates?
COPA-DATA develops and maintains products in the zenon product platform on systems that have all the latest updates installed. Also automated and manual QA tests are executed continuously on non-development systems that have all the latest updates ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labeled INFRA:HALT?
The vulnerabilities labelled INFRA:HALT exist in a TCP/IP stack of a specific vendor typically found on embedded devices (InterNiche stack (NicheStack) and NicheLite). COTS products within the zenon product family make use of the standard TCP/IP ...
FAQ: Does zenon support silent setup installation/uninstallation?
For silent-installation and uninstallation of zenon components consult this documentation topic.
FAQ: Decimal values are no longer accepted in the Service Engine under specific circumstances.
Under specific circumstances it may no longer be possible to enter decimal values with either "." or "," in the Service Engine, e.g. in the RGM recipes. This can happen when on the PC in the regional settings the decimal and thousands separator ...
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