zenon 12 is not showing under "Add or remove programs" if another user had previously installed it and can therefore not be uninstalled

zenon 12 is not showing under "Add or remove programs" if another user had previously installed it and can therefore not be uninstalled

Due to the zenon 12 setup being "per user" instead of "per machine", the zenon 12 installation will not be visible under "Add or remove programs" to different users, even if they have administrator rights.

To work around this issue, consider the following steps:

1. Log into a user account with administrator rights (with rights to access other users' AppData folder).
2. Open command prompt (if the next steps don't work, run as administrator)
3. Execute the following commands:
- cd C:\Users\#User\AppData\Local\Package Cache\{e795b140-2f14-4a22-badb-3346d155add9}\
- SoftwarePlatform.exe -uninstall

Please note that the #User Parameter has to be replaced with the username of the person that installed zenon.



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