FAQ: Installation of Service Engine 12 Build 162015 in Ubuntu 22.04 LTS as Docker container

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• FAQ: The error message "Build Update doesn't find any updateable application. This application will be closed now!" is displayed when attempting to downgrade a zenon editor or runtime installation.

  Older build setups for versions <=8.20 may not allow a direct downgrade when the installed build number is 65535 or higher. To resolve this, uninstall zenon and apply the older build where necessary. Contact your local support in case of any further ...

• FAQ: How can I backup the Service Engine data, the data created during Service Engine?

  The path of the Service Engine folder can be amended in the project properties and it is set into zenon6.ini (VBF30=) when the start project is set in Engineering Studio or in zenon Startup Tool. In the Service Engine folder, there is the subfolder ...

• FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.

  This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...

• FAQ: Engineering Studio and Service Engine start slowly after Windows Fall Creators Update

  Since the Windows 10 Fall Creators Update (Windows 10 Build 1709), zenon is extremely slow when switching between modules or opening dialogs containing toolbars. This mainly affects the zenon Engineering Studio in all versions, but also the Service ...

• Checklist: Software Platform build update fails

  Time estimate: 30 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...