FAQ
FAQ: How can I collect and display diagnostic data of a device with System Information Collector?
System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...
FAQ: Update CE proceedure
Pre-requisites: Windows CE device, with area for persistent storage. PC with zenon CE installed. TCP/IP connection between PC and CE device. syssrvce.exe for the appropriate platform on the CE device. Since version 7.11 additionally 5 files have to ...
FAQ: Are products in the zenon product platform compatible with the latest Microsoft Updates?
COPA-DATA develops and maintains products in the zenon product platform on systems that have all the latest updates installed. Also automated and manual QA tests are executed continuously on non-development systems that have all the latest updates ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labeled INFRA:HALT?
The vulnerabilities labelled INFRA:HALT exist in a TCP/IP stack of a specific vendor typically found on embedded devices (InterNiche stack (NicheStack) and NicheLite). COTS products within the zenon product family make use of the standard TCP/IP ...
FAQ: Does zenon support silent setup installation/uninstallation?
For silent-installation and uninstallation of zenon components consult this documentation topic.
FAQ: Decimal values are no longer accepted in the Service Engine under specific circumstances.
Under specific circumstances it may no longer be possible to enter decimal values with either "." or "," in the Service Engine, e.g. in the RGM recipes. This can happen when on the PC in the regional settings the decimal and thousands separator ...
FAQ: How can I monitor and react on the communication status of my devices with zenon?
Data quality is very important to the integrity of a HMI or SCADA system. As such, zenon has numerous ways to monitor the communication status of different devices within your automation environment. Here are some options that you can use in your ...
FAQ: How can you bypass the license query on a remote zenon Service Engine version 7.60 or lower when using a zenon Engineering Studio version 8.00 or higher?
The remote transport verifies if there is license present on the remote machine. Since the license system changed with zenon 8.00 the remote system doesn't recognize the activated (8.00 or higher) license. To bypass the problem it is enough to insert ...
FAQ: Is it possible to mix zenon components running in 32bit and 64bit modes, can they interconnect? What is possible and what is not?
Installation: Generally spoken zenon when installed on a 64 Bit Operating system is always installed including both editions 32 & 64 Bits. On 32 Bit Operating system only the 32 Bit zenon version is installed. zenon Products: Most of the basic zenon ...
FAQ: CodeMeter Dongles are changed from a mass storage device type to a HID device type.
Within June 2015 the CodeMeter dongles are changed from a Mass Storage Device type to a HID type. HID stands for Human Interface Devices and is usually used for devices like a USB mouse or keyboard. This affects all dongles from serial number ...
FAQ: Which versions of .NET Framework is supported by zenon?
From zenon 8.20 .NET Framework 4.6.2 or higher is supported for Add-in framework.
FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.
This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...
FAQ: After which hardware changes I must expect to have to renew the software license?
The Algorithms used to calculate the license key are based on the Technology from Wibukey, various hardware and software components are considered. Which ones in detail is explicit Wibukey knowledge and not public information. In other words after a ...
FAQ: Can the VBA IDE be opened if my zenon project includes Cyrillic characters in the VBA code?
The VBA IDE cannot be opened on a windows system without selecting the Russian language first. You will get no error message, it simply does not open. To open the VBA IDE with a project that includes cyrillic characters, you need to set the language ...
FAQ: CodeMeter licensing issues and Rockwell software.
The Rockwell ''Factory Talk Activation Manager'' accesses entries of the server search list in the CodeMeter control panel (WebAdmin) and deletes ''foreign'' entries. This means, customers possibly lose their entries which were entered by them for ...
FAQ: Delayed variable updates on Terminal Server Service Engine Clients occur in some scenarios.
In some cases, Service Engine Clients on a Terminal Server might have delayed variable updates. Depending on the system those delays can be about 2 seconds. A reason for this can be a hostname resolution procedure, which is needed to determine ...
FAQ: Do COPA-DATA products use OpenSSL and if yes, are they affected by the Heartbleed vulnerability in OpenSSL?
There are components of COPA-DATA products that use parts of the OpenSSL library. The parts of the OpenSSL library that are used, include parts for certificate handling, encryption and secure connections. The following components in particular use ...
FAQ: Engineering Studio for multiuser project cannot check-in or/and -out elements. A message is shown in the Output window: 'An error occurred while determining status of elements.'
A new checkbox in the Region Settings dialog of Windows was introduced. It is called: 'Beta: Use Unicode UTF-8 for worldwide language support'. This problem may occur when this checkbox/option is checked, so that unchecking it and after rebooting ...
FAQ: Error while loading VSTA editor-addIn in Engineering Studio.
It may happen that the VSTA editor shows an error message when starting: "Error while loading the VSTA editor-addin, the VSTA editor-addin caused the crash of the Engineering Studio. There might be some errors!'' In some cases the VSTA editor still ...
FAQ: How to hook to function execution in the Service Engine over the API?
COM: RtFunctions contains a new event (PreExecuteFunction) which gets fired before a function is executed. This event handler contains a parameter which is a temporary copy of the function which is about to be executed. ADDIN: An identical event ...
FAQ: Can the zenon Smart Client run on the same PC as the zenon Service Engine?
zenon Smart Client and zenon Service Engine can be installed on the same computer but cannot run in parallel.
FAQ: How can a borrowed license be returned when borrowing period is expired?
A license can only be returned within the borrowing period. To return a license where the borrowing period has been expired, borrow the license again from the source dongle and return it immediately.
FAQ: How can I backup the Service Engine data, the data created during Service Engine?
The path of the Service Engine folder can be amended in the project properties and it is set into zenon6.ini (VBF30=) when the start project is set in Engineering Studio or in zenon Startup Tool. In the Service Engine folder, there is the subfolder ...
FAQ: How does COPA-DATA ensure the Product compatibility with Microsoft Operating System Patches? How can I get information about compatibility issues?
As a generic rule COPA-DATA recommends that the operating system is always kept current and that the security updates at least are installed. Check updates on your own system(s) before installation for possible interaction with the zenon software ...
FAQ: How, where, why and when does zenon Service Engine save data?
zenon Disk Space Handling: The zenon Service Engine, by default, stores process data on the hard disk. This is true for a standalone zenon project, as well as the zenon Service Engine server(s) in the zenon network topology. This data consists of ...
FAQ: Soft Dongle breaks upon virtual machine snapshot restore in CodeMeter Version 7.10 or higher. This results in a loss of license.
This only affects licenses activated on soft dongles (aka: CmAct licenses). CodeMeter in version 7.10 detects if a snapshot to the machine was applied and invalidates the soft dongle. This results in invalid or not found licenses. The solution is to ...
FAQ: I created a new user-recipe-switching point in the Engineering Studio but in the Service Engine it does not work.
This a common issue for all Service Engine changeable modules which are currently: RGM Standard Recipes User administration Scheduler There are two situation where protecting these files makes sense: Protect Service Engine files from overwriting If ...
FAQ: Are COPA-DATA downloads affected by Trojan Havex RAT? How can I verify if the downloaded setup is the original non-modified version of this setup? Does zenon use OPC Server?
Malware producers of the Trojan Havex RAT have recently focussed on Industrial Control Systems. Through security holes, installer files for software used in industrial control systems have been modified on different vendors websites without them ...
FAQ: Recipes in RGM cannot be edited / RGM incompatibility of recipes between different builds in version 8.20.
There was found an incompatibility in the Recipe Group Manager (RGM) in zenon 8.20 Build 70282, 79336, 80198, 80611 and 81129. An issue was detected which causes the RGM recipes of the affected builds to be no longer compatible with recipes stored ...
FAQ: HTML Web Engine: How is it possible to always jump to a specific start-screen after refreshing or reloading a Web Engine Website?
A specific start-screen can be open using the built-in solution automatic script call. See : Online Help: Individual Script call in HTML5 Web Engine . Nevertheless, this will not cover a reloading web-engine (e.g. after updating the .webx files, ...
FAQ: Is it possible to run zenon Report Engine as a service?
Most of the components of the zenon Report Engine are running as a service. These are: SQL-Server (MSSQL$ZA2019) Reporting Services (ReportServer$ZA2019) SQL-Server Agent$ZA2019 for scheduled tasks License Service (zrsLicSrv). Only the Service ...
FAQ: I have different Service Engine versions in use now and I need a new feature from the very latest zenon version. Is it possible to work with the latest zenon Engineering Studio but also use Service Engine of previous versions?
The zenon Engineering Studio includes a "downward compatibility" feature. This means the zenon compiler can be configured to create Service Engine files also for older Service Engine versions. This setting can be found in the project settings in the ...
FAQ: It seems that sometimes not all variables are correctly written to the PLC by the RGM module, although the system driver variable states that the recipe was written successfully and the option "write synchronously" is active. How can this be?
When reading a RGM recipe immediately after writing a RGM recipe, with a driver that has the option "keep update list in memory" active, and recipe variables that have been read previously, it can happen that a read cycle is currently in progress, ...
FAQ: What are the modems successfully tested with zenon Message Control?
The list of tested modems is available in the pdf file attached. Unfortunately, old analog voice modems are rare on the market and the drivers for these devices are not available for actual operating systems like Windows 10, Windows Server 2016, etc. ...
FAQ: Why do I get the warning ''unexpected file format'' while restoring loading a project in the Engineering Studio?
Sometimes it can happen that old/deleted/corrupted screens are still in the project-SQL directory (C:\ProgramData\COPA-DATA\SQL[VERSION]\[PROJECT_GUID]\FILES\zenon\system\pictures). Once you know the corrupt file in this folder you can delete it and ...
FAQ: After upgrading to version 8.00 or higher, I get an error during compilation of a Logic Service project: "K5BUSOPCUASRV: the configuration DLL file (\IOD) is not installed!" In the fieldbus configuration of the project, this driver is not visible.
The K5BusOPCUASrv driver was discontinued with version 7.60 and has been replaced with a newer OPC UA Server implementation (K5BusOPCUA_s), available from version 8.00. Existing projects need to be adapted to this new driver. In order to remove the ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labelled AMNESIA:33?
The vulnerabilities labelled AMNESIA:33 exist in a number of open source TCP/IP stacks and forks of these stacks, typically found on embedded devices. COTS products within the zenon product family make use of the standard TCP/IP stack provided by the ...
FAQ: Are products in the zenon product family affected by vulnerabilities, labelled Ripple20?
The vulnerabilities labelled Ripple20 exist in a TCP/IP stack of a specific vendor typically found on embedded devices. COTS products within the zenon product family make use of the standard TCP/IP stack provided by the operating system and are ...
FAQ: Can I insert more than one instance of internal driver in one project?
In the Engineering Studio it was possible to create a second instance of the intern driver. Since zenon 8.00 it is not possible anymore to use a second instance of internal driver in the Service Engine. In future versions of zenon the possibility to ...
FAQ: Can I translate or change the system texts in the zenon Service Engine?
Yes, it is possible. All system texts in the Service Engine are keywords for the language change functionality, like user defined texts in projects that start with a "@" character. Using the function "Language switch" and the keywords with ...
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