FAQ
FAQ: How can I create a Performance Monitor Log file?
Windows Performance Monitor can be used and configured to record in the background Windows processes' performance counters and Operating System resources usage on the long run. Windows Performance Monitor logs are useful when troubleshooting system ...
FAQ: How can I create long term Wireshark sniffs?
In this example it will be used OPC UA protocol as example to show how to use and configure a long term Wireshark captures. This is the best option when troubleshooting a connectivity/network issue occurring sporadically and it is not possible to ...
zenon 12 is not showing under "Add or remove programs" if another user had previously installed it and can therefore not be uninstalled
Due to the zenon 12 setup being "per user" instead of "per machine", the zenon 12 installation will not be visible under "Add or remove programs" to different users, even if they have administrator rights. To work around this issue, consider the ...
FAQ: Failed login attempt with a local user on a PC that is part of a domain and has the "user must change password at next logon" option enabled.
When a PC is a member of a domain and logged in with a local account, it is not possible to log into Zenon if the option "User must change password at next logon" is activated from the Active Directory (AD) side. The solution is to use Windows ...
FAQ: Installation of Service Engine 12 Build 162015 in Ubuntu 22.04 LTS as Docker container
Refer to the attached file: Docker on Ubuntu 22.04 - FAQ.pdf This guideline is solely shared for demonstration and educational purposes. Feel free to contact COPA-DATA Support for further clarifications.
HTML Web Engine crashes when variable form smart object and mapped variable are shown at the same time
When displaying a variable from a smart object and the mapped variable from the project together, the HTML Web Engine crashes and according to the log, variables do not exist in the runtime. Simple project backup attached. Error text: zenonV6: bulk ...
Archive configuration for best SQL evacuation performance
The time required to evacuate data to a database increases linearly with the number of insert SQL statements. In earlier zenon versions, recorded values were evacuated to the target database sequentially using single-insert statements. From zenon 11 ...
OPC-UA Server: DNS Name used in certificate created by zenon.
The creation of the DNS name in the OPC-UA Server certificate may vary depending on the zenon build and if the machine is within a Workgroup or is part of a Domain. This information can be verified in the certificate, the certificates files (*.der) ...
Support of TIA V18
TIA V18 is supported by the S7-1200/1500 (S7TIA.exe) driver from zenon 10/11/12 with build higher than 157700. All older versions of zenon are not supporting TIA V18. To confirm the support of TIA18 check in the installation directory of zenon if the ...
FAQ: Historian configuration general recommendations
1. Recommendation on hardware: Storage Memory CPU - SSD (Solid-State Drive). - Disk space capacity as detailed in the attached Excel sheet outputs. - RAM required to load the archive data is about 4 times greater the size of the respective ARX files. ...
How can I reset the password of a zenon Service Engine/Runtime User?
Resetting a password in the zenon Engineering Studio can be essential for maintaining security and managing user access to your project. zenon offers two different methods to reset a password: one through the zenon Engineering Studio and the other ...
CD_SVA_2023_3: Wibu Systems - CodeMeter Runtime - security vulnerability addressed
A report has been received for the following security vulnerability in the zenon software platform: CVE-2023-3935 Further details regarding the vulnerability, mitigation options and product fixes that may be available, can be found in the document ...
How can I get started with a zenon Service Engine on Linux?
Since release of version 12, a zenon Service Engine is available on Linux. The Service Engine can be used as a gateway - for example to transmit PLC data from a remote location to the zenon IIoT-API or the Data-Storage over an internet connection. It ...
No licenses in the CodeMeter Control Center
Licenses and dongles are no longer displayed in the CodeMeter Control Center Possible Reason The CodeMeter Runtime Server is stopped Solution Start the CodeMeter Runtime Server
CD_SVA_2023_2: security vulnerabilities in the zenon platform
A report has been received for the following security vulnerabilities in the zenon software platform: CVE-2023-3321 CVE-2023-3323 CVE-2023-3324 Further details regarding the vulnerabilities, mitigation options and product fixes that may be available, ...
Compatibility of zenon with Windows versions from LTSB/LTSC to Enterprise IoT.
zenon is a software platform that enables industrial automation and digital transformation. It supports various Windows versions. The standard General Availability Channel (GAC), the long-term servicing channel (LTSC) and the enterprise Internet of ...
Error 100: Language dll not found
The problem was solved by registering the version as standard in the startup tool.
zenon logic: Unexpected complex data in expression
In zenon version 8.20, it was possible to initiate and assign the function block in one line. This was not IEC compliant, therefore feature was removed in zenon 10. Now the error message "Unexpected complex data in expression" is logged when using ...
"The docfile has been corrupted." while restoring a backup from zenon 5.50
While you restore a backup from zenon 5.50 in a higher version as 7.20 (7.60 / (8.x) you get in the editor an error text: "The docfile has been corrupted." or, if you setup the editor in German: "Die Dokumentendatei wurde beschädigt" Till version ...
What does the WVS Ops Manager do?
The WVS OPS Manager is a session manager for the Web Visualization Service and addsmultisession functionality to it. The Service Engine applications managed by the WVS OPS Manager are also labeled WVS Clients. The WVS OPS Manager: Receives queries ...
FAQ: zenon Academy & zenon Trainings
Where can I find trainings? Inside the zenon Academy you will find all our online trainings. Simply access all courses instantly and for free. You can also book face-to-face trainings directly from the zenon Academy website. I am new to zenon. How do ...
GetHostByName / The socket could not be constructed / WSAError / Name resolution
If you find Diagnosis Log messages like WINSOCK ERROR--GetHostByName Failed Server or Windows Event Log messages like The socket could not be constructed! Host/IP/Adapter: WSAError: make sure the computer name is not longer than 15 characters. Verify ...
FAQ: HTML5 WebEngine local variables are mirrored to all clients?
Variables used in the WebEngine are mirrored into all HTML5 Clients. If a HTML5 Client has write access, it can alter variables for the native Service Engine and all connected HTML5 clients even when the calculation of the variable is set to "local". ...
Unexpected State detected for License dongles
The license central indicates an unexpected state for a certain dongle if the state of the dongle - given in a license request or license confirmation file - does not match that one which is calculated by the license central. A reason for this can be ...
AddIn does not start
Check the Logs in DiagViewer. If it shows an ERROR in the GENERAL module which shows the exception: Scada.Internal.DotNetAddInExtension.AddInIntegration.Startup Cannot startup Add-In .NET Extension for instance id 'e1d3....'. Exception ...
FAQ: How can I browse an OPC UA Server using the zenon OPC UA Client Driver?
Go to Drivers > New Driver Create a Driver of Type "OPC UA Client Driver" Open the Driver Configuration Go to "Connections" Create a new Connection Enter your Discovery URL Enter your Server URL manually or click the 3 dots to browse the Discovery ...
FAQ: Initialization of Internal variables (Network) in Dominant redundancy mode.
When (re-)starting the dominant Server 1, regardless of their 'Remanence' configuration, internal variables with calculation in 'Network' are initialized first in the dominant Server 1 and only after synchronized with the running Server 2. Modules ...
Please wait... progress bar keeps showing
We found Engineering Studio (Editor), Service Engine (Runtime) and License Manager not starting anymore consistantly showing the progress bar. This situation can be cuased by prolonging Windows Updates. Please make sure you have the latest Windows ...
Redundant License Configuration
Starting from zenon version 8.00 it is possible to share each license over the CodeMeter network. This allows you to have a dedicated license server. The license server can be any PC or virtual machine which runs CodeMeter. One license for two ...
FAQ: What are the different zenon drivers modes?
All Service Engine process-driven drivers can run in four different modes, mainly allowing you to switch between active hardware connection and values simulation. While "Hardware" allows establishing a connection to the target device(s) and its the ...
FAQ: IEC850 offline variable import from SCL or CID file fails
Importing variables from attached SCL/CID file fails with the following error message: Wokaround: Manually remove all 'count="0"' entries in the SCL/CID files, e.g. via Replace All in Notepad.
License Systems for zenon Versions
License System zenon Version 3 3.52 5 5.10 5.11 5.20 5.21 5.50 6 6.01 6.20 6.21 6.22 6.50 6.51 7 7.10 7.11 7.20 7.50 7.60 8.00 8.10 8.20 10 11 12 Copa-Data developed Soft License YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES ...
The TLS connection for energy drivers / Process Gateways, or the TLS connection for the zenon network, fails with a specific error log message
Attempting to establish a TLS connection using one of the energy drivers or Process Gateways or using TLS for the zenon network, fails. The following error message is logged in the diagnosis server logs: "Handshake failed (error:0909006C:PEM ...
Updating the Microsoft Visual C++ 2015 redistributable to the November 2022 version 14.34.31931 causes stability issues with the versions 7.50 and 7.60 runtime and editor
*** Update *** Microsoft has released the Microsoft Visual C++ 2015-2022 Redistributable 14.34.31938.0 version together with the Visual Studio 2022 17.4.5 version. With the version 14.34.31938.0 of the vc_redist Redistributable, the stability issues ...
Is zenon affected by the vulnerabilities in Siemens S7 PLCs?
Vulnerabilities have been discovered in a range of Siemens PLCs that may lead to a full compromise of the PLCs affected. In the bulletins SSA-568427 and SSB-898115, Siemens recommends updating PLCs to a current firmware version, migrating the ...
FAQ: What is the procedure to restore the default logging level of the Software Platform components?
The logging level of Software Platform components can be changed using the Diagnosis Viewer Tool that can be found in Tools section. In detail, in Diagnosis Viewer Settings menu in Client configuration it is shown a list of the current running ...
FAQ: Can I change the storage type for RGM in an existing Project? What do I need to consider? What are the benefits?
Summary Solution Yes, you can change the storage type in the Recipe Groups Manager module from Access DB to binary storage, or vice versa, also in existing projects. The first two steps are only required when your runtime has priority over RGM recipe ...
FAQ: The zenon Analyzer should run as a service! Is this possible?
Summary Solution Most of the components of the zenon Analyzer is running as a service. These are: - SQL-Server (MSSQL$ZA2) - Reporting Services (ReportServer$ZA2) - SQLAgent$ZA2 for scheduled tasks - License Service (zrsLicSrv) Only the SCADA Runtime ...
FAQ: Why is the Multiple Network Protocol Driver (CDProtdrv) not correctly added by the setup?
Summary Solution A setup problem is preventing the driver to be installed properly. This happens after installing version 7.00 on a PC where version 6.51 is already installed. To fix this, the user needs to reinstall the cd_protdrv setup manually ...
FAQ: Does zenon run on virtual environments?
Summary Solution The linked document outlines in detail what, concerning zenon running on virtual environments must be considered! English Version PDF German Version PDF Issue Number: Fixed on Date: 24.2.2014 Versions: 7.00 0 BUILD 0
Next page