FAQ
FAQ: EOL of Microsoft .NET SDK and .NET Runtime
Copa-Data does not provide build updates that update major .NET Core versions for released zenon versions. As soon as a new .NET Core LTS version is released by Microsoft, it will be updated for the current development version.
FAQ: Autorun.cdd encrypted and often marked as a security problem
The autorun.cdd file is intentionally password protected to protect company know-how and to protect it from changes. autorun.cdd is not an executable file and is therefore not signed. For security reasons, this script file is encrypted and is loaded ...
Secure Connection with Certificate between OPC UA Driver and Siemens TIA OPC UA Server
First of all protect the project in TIA with User and Password. Activate the OPC UA Server. Activate the property “use global security setting for certificate manager” Choose an security policies Create a Server Certificate in TIA as following: ...
FAQ: WVS and Ops Manager in combination with zenon network redundancy
It is possible to start the Web Visualization Service Ops Manager on the respective servers and it is also possible to start the Ops Manager on specific PCs. The most distributed architecture can be seen in the following picture: Possible network ...
Engineering DynProperties: Alarm Groups, Alarm Classes, Alarm Areas
Note, that the single items DynProperties are not addressed as a singular: AlarmGroup AlarmClass AlarmArea ...but within the Collection of: AlarmGroups AlarmClasses AlarmAreas This VBA example addresses the description fields: Public Sub ...
graphic_files.cmp out of date
A customer resolved the issue, by importing a graphics file (e.g. from C:\Windows\Web\Wallpaper) into the Engineering Studio (Files -> Graphics: "Import file...")
Start zenon Smart Client in embedded mode using Microsoft Internet Explorer mode
This article is based on this article from Microsoft to configure Microsoft Edge to display the zenon Smart Client embedded. Add the init.htm to the Internet Explorer mode (IE mode) pages Add the zenon start page to the trusted sites in the Internet ...
Files are no longer written (noticed with .ARX files on a virtual machine file system - CEL, AML,... may also be discontinued)
Symptom: Files Dates (and sized) do not change anymore. Even closure to the timestamped filenames fails (NO "self-healing" over time). Restarting the Service engine does NOT help. Diagnose: Sort the files in the "Data folder" (default: ...
Process Gateway OPC UA: BadWaitingForInitialData
If the connected OPC UA Client (e.g. UA Expert) reports BadWaitingForInitialData note the following: The Process Gateway uses the COM interface to access zenon data. The COM interface is used by VBA and is only available if zenon6.ini is present in ...
Error: The license transfer cannot be confirmed
Errorcode 0x18080010 The following error message is displayed in the license web depot if the license transaction is intercepted by a second license transaction and therefore the license confirmation file cannot be processed. Error The license ...
AR | Lizenz kann nicht gelöscht werden
License cannot be deleted (withdrawn) if the dongle where the license has been activated is set to the blacklist or has an unexpected state.
License update not possible in Sunrise CRM
The license withdraw & update process might cause issues if the dongle where the license is activated displays an 'unexpected state' or is blacklisted. This can be checked in the license central. In case of a License Bundle Group (CDDN-License) any ...
SNMPNG32 Driver on Windows Server 2016 / Windows LTSB Version 1607 (Windows 10.0.14393)
Please note that the following log entries are possibly related to the operating systems, mentioned in the subject line: Agent HW 1: Failed to create IcmpEcho socket Agent HW 1: Polling function failed. As these operating systems main line reached ...
Using AddIn in combination with WVS
Can AddIns be used in WVS? Simple answer: yes, but... Types of AddIns, Types of WVS There need to be distinguished between a AddIn Service and an AddIn Wizard. Whereas the first is started and stopped and reacts in between on events is the latter ...
Overview of COPA-DATA Online Services: What They Offer and Where to Find Them
COPA-DATA offers a range of online services to support users of the zenon Software Platform. Below is a brief overview of these services and where you can find relevant information: Online Help Access comprehensive documentation for zenon Engineering ...
example, how to create a custom certificate for OPC UA and how they must be distributed
This example shows how to create the necessary certificates (root, server and client certificate) using XCA: 1. Create 3 private keys (for example: rootKey, serverKey and clientKey( this keys are necessary for the certificates)) (all 3 keys are ...
Security Vulnerabilities in “Telerik UI for WPF” and “Telerik UI for WinForms”
Summary During a CTI session the Security Management Team of COPA-DATA HQ found a series of vulnerabilities in a 3rd-party-library used in the zenon Software Platform. The security vulnerabilities (CVEs) disclosed by Progress Software Corporation ...
CDDN, licenses: Error message indicates "Create licence update failed" while creating license updates
Current state of the investigation shows that if the error message occures, the licenses are already marked for deletion (withdrawn). "Create licence update failed" As currently the license state alignment between license central and Sunrise CRM is ...
License cannot be activated due to outdated software dongle - Automatic Software-dongle switch
TL;DR: If the name 'Soft Dongle' appears in the license manager you got an outdated version. Return licenses, delete the Software-Dongle, install the newest license manager. The license manager creates a new Software-Dongle. Activate licenses. Query ...
Active Directory (AD) group <> zenon group association fails, despite correct naming
A customer reported the following solution: Use the Active Directory Screen (Service Engine) to display the groups, existing in AD. Copy the groups name from the Service Engines "Edit Object" dialogue. Paste the groups name, in the Engineering ...
Wibu Systems - WibuKey Runtime for Windows version - security vulnerabilties addressed WIBU-94453
COPA-DATA has been informed by Wibu Systems of two security vulnerabilities, that have been addressed in the WibuKey Runtime for Windows software, with the following references and CVSS 3.1 base score: CVE-2024-45181 - base score 8.8 - vector ...
CodeMeter Control Center: Not possible to create a new soft dongle (ERROR 233)
If CodeMeter reports the error 233 and if it is not possible to create software dongles anymore, you can try the following steps to solve the issue: CodeMeter Error 233 is a general error. The CodeMeter Error 233 can occur for various reasons. This ...
Restore missing project database instance via attaching an .MDF file or System Information Collector (SIC)
One may encounter this scenario, where a project instance is absent from the database and cannot be opened in the Engineering Studio. This may happen if, for example, you uninstall zenon and did not create a project backup. NOTE: It is highly ...
How to use the IIoT Dashboard Service
In this article you will get an overview of how to use the Dashboard Service with data from the zenon Service Engine. This service is available with IIoT Services 14.1. Prerequisite: You have connected a Service Engine to the IIoT Services and you ...
How to get the IIoT Dashboard Service running with data from the Service Engine
With the IIoT Dashboard Service, you can create and easily edit fully responsive, web-based dashboards. This works for central usage across different production sites and facilities. In this article, you will get a guidance for what systems you need, ...
FAQ: Are products in the zenon product family affected by the vulnerability, labelled BlastRADIUS?
The vulnerability labelled BlastRADIUS is a vulnerability in the RADIUS protocol, also known under the reference CVE-2024-3596. The zenon IIoT Services Identity Service supports an Identity Provider for authentication against RADIUS server, that can ...
Database cannot be opened! (SQL Authentication Error)
When opening zenon, one may encounter the following message in the output window: Taking a glimpse at the logs reveals that there are authentication errors regarding zenon's default database user "zenOnSrv". Therefore, no projects can be opened. ...
Known Bug: Device Agent on Raspberry PI cannot be successfully removed remotely
Problem: The device is marked for removal and the removal task is executed, but the removal fails with the following error. The device agent is still active on the RPI, but the agent is no longer visible in the DevMan UI. The following bug has been ...
"Export CEL" function cuts off the Limit Value Text (by using CSV Export)
In some cases the "Export CEL" function will cut off the Limit Value Text (by using CSV Export) by projects converted from older versions. To fix this effect you need to create a new "Export CEL" function in actual version.
[HTML Web Engine Compiler] FAT00017: Compilation failed! Details: 'Object must implement IConvertible'. Compiled with 1 fatal error(s), 0 error(s), 0 warning(s) in 0 minutes and 1 seconds. Object must implement IConvertible.
During compilation of a zenon project, one may encounter the following scenario: The root cause of this error message can vary, but one can take a look at what was being output prior. In our case, the font lists were being compiled before the error ...
SCADA Developer Tools: Updating the index file list from the server failed.
Our experts have looked into the code of the developer tools and were able to find the error message "Scada Developer Tools: Updating the index file list from the server failed.". This resulted in the following information: This error message occurs ...
CodeMeter 8.00 keeps license session when hardware dongle is unplugged
TL;DR: Install CodeMeter Version 8.20 This issue can be reproduced by: Start Engineering studio with hardware dongle license Plug out hardware dongle with license while Engineering Studio is running Plugin hardware dongle again while Engineering ...
FAQ: How to address Logic service cycle overflows?
In some cases, Logic Service may not respect the configured cycle time of the Logic application. When this happens consider the following: Check Windows Event Logs - System Event ID = 37: The speed of processor x in group y is being limited by system ...
FAQ: Message Control || VoIP message is sent but can’t be heard
In a VoIP message the audio file can use several codec formats for its compression. When a call is set up, then sometimes some target providers already play back the ringing to the call as an audio stream. This can be done in several or one specific ...
FAQ: How can I create a Performance Monitor Log file?
Windows Performance Monitor can be used and configured to record in the background Windows processes' performance counters and Operating System resources usage on the long run. Windows Performance Monitor logs are useful when troubleshooting system ...
FAQ: How can I create long term Wireshark sniffs?
In this example it will be used OPC UA protocol as example to show how to use and configure a long term Wireshark captures. This is the best option when troubleshooting a connectivity/network issue occurring sporadically and it is not possible to ...
3D Configurator in zenon
Some of you might have noticed that the 3D Configurator tool is gone in the zenon Startup Tool once you solemnly installed zenon 12 or above. This is stated in the help and was a product decision made on good purpose. If you still want to make some ...
zenon 12 is not showing under "Add or remove programs" if another user had previously installed it and can therefore not be uninstalled
Due to the zenon 12 setup being "per user" instead of "per machine", the zenon 12 installation will not be visible under "Add or remove programs" to different users, even if they have administrator rights. To work around this issue, consider the ...
FAQ: Failed login attempt with a local user on a PC that is part of a domain and has the "user must change password at next logon" option enabled.
When a PC is a member of a domain and logged in with a local account, it is not possible to log into Zenon if the option "User must change password at next logon" is activated from the Active Directory (AD) side. The solution is to use Windows ...
Effect in .NET Framework can lead to a memory increase on the Service Engine System
Service Engine AddIns of type Project Wizard Extension are not affected. Due to an effect in the .Net Framework, it is possible that a memory increase can occur on the Runtime / Service Engine system for AddIns of type Project Service Extension ...
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