zip files created with the System Information Collector (SIC) can´t be opened

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• FAQ: How can I collect and display diagnostic data of a device with System Information Collector?

  System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...

• Opening existing files in the System Information Collector (SIC) is not possible

  Summary Opening files which have been created with an older version of the System Information Collector were can not be opened in the current version any more. Either no information is displayed, or a message box pops up with the information that ...

• System Information Collector (SIC) does not store information about corrupt files

  Summary The System Information Collector verifies files and displayed when they are corrupt. This information is, however, not saved with the other results of the scran. When you open the saved file, then the information about corrupt files is ...

• The System Information Collector's temporary folder will never be deleted

  Summary The System Information Collector extracts the content of a SIC-Log into the temp folder, when the Log is opened. The extracted files remain there until they are overwritten by the System Information Collector or manually deleted. This, ...

• FAQ: How to prevent corrupted files after power outage?

  Read the attached PDF files (English/German) for more information on how to set up your system to avoid corrupted files in case of an power outage.