zenKeyBlock.exe does not cover multiple monitors (besides primary) while Service Engine is starting up

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• Checklist: Client/Standby cannot establish a reliable connection with Service Engine Server

  Time estimate: 45 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...

• Checklist: Data Missing in Service Engine

  Time estimate: 60 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...

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• FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.

  This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...

• FAQ: Why do backups of Service Engine data sometimes fail when the Service Engine is running? Is it actually possible to create a consistent backup when the Service Engine is not closed?

  During normal operation, the zenon Service Engine continuously accesses different runtime files for reading and writing. A backup software that attempts to create a backup of a file that is currently accessed by the Service Engine may receive an ...