FAQ: Yellow Box appears in the License Manager
Under the following circumstances a yellow box can appear.
Software Dongle Standard
- Hardware of the computer is changed
- The computer is reset
- The operating system is reinstalled
- The license is used on another computer
Software Dongle Virtual Machine
- The virtual machine is moved to another host
- Hardware of the host computer is changed
- VM parameters are changed too much, for example CPU count or MAC addresses
- The virtual machine is cloned
- A snapshot is restored
Software Dongle VM DataCenter
- The virtual machine is cloned
- A snapshot is restored
Changing the computer name or replacing a hard disk/storage medium other than drive C usually does not cause a license break.
Always return the license before making some changes on the PC or the virtual machine.
Troubleshooting
Check the online help how to proceed with a Defective storage medium/hard disk - replace hard disk or storage medium - set up the operating system again
In the case the restore is failing, please get in touch with your local distributor to request a replacement license.
Additional
Check the zenon Acadamy if you want to learn more about licensing in zenon.
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