unsufficient information about COPA-DATA related registry entries collected with SCADA scan option

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• Checklist: Data Missing in Service Engine

  Time estimate: 60 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...

• System Information Collector provides incorrect information about Registry entries

  Summary On 64 bit operating systems the System Information Collector may store incorrect information in Registry > COPA-DATA > DataDir. Description On 64 bit operating systems the System Information Collector may store incorrect information in ...

• FAQ: How can I collect and display diagnostic data of a device with System Information Collector?

  System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...

• System Information Collector does not collect error files from drivers

  Summary When performing a scan with the System information Collector, error files of drivers are not stored in Scada > Versions > Version ???? > Errorfiles because these don't match the filter for files to be collected. Description When performing a ...

• FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.

  This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...