The webclient does not start on a specific system after installation.
Summary
On a specific system the zenadminsrv / zenlogsrv servies are not running after webclient (large) installation, which results in the webclient failing to start.
Description
On a specific system the zenadminsrv / zenlogsrv servies are not running after webclient (large) installation, which results in the webclient failing to start.
Solution
An issue has been addressed in the setup for the webclient where the zenadminsrv / zenlogsrv were not correctly installed. Now the setup installs the services correctly and the webclient can be started
Issue Number: 29362
Fixed on Date: 29.4.2013
Versions: 7.10 0 BUILD 6571
Related Articles
Checklist: Software Platform installation fails
Time estimate: 30 minutes Please go through all the items in the following checklist. If necessary, confirm any information you cannot verify with the IT department before contacting your local COPA-DATA representative. Checklist usage: #. [Quick ...
Checklist: Engineering Studio cannot start or closes unexpectedly
Time estimate: 30 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...
Checklist: zenHelpService cannot start
Time estimate: 15 minutes Please go through all the items in the following checklist. If necessary, confirm any information you cannot verify with the IT department before contacting your local COPA-DATA representative. If during the installation of ...
AddIn does not start
Check the Logs in DiagViewer. If it shows an ERROR in the GENERAL module which shows the exception: Scada.Internal.DotNetAddInExtension.AddInIntegration.Startup Cannot startup Add-In .NET Extension for instance id 'e1d3....'. Exception ...
Checklist: Process Gateway cannot start
Time estimate: 30 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...