The substitute messages sent with zenon message control sending method: SMS GSM modem, SMS gateway and SMTP mail are not sent correctly and the CEL entries for that messages are not logged correctly.

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• Checklist: Message Control

  Time estimate: 15 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Screenshot and followed ...

• Retry sending message via GSM SMS or SMTP mail have not correct try count and last send try timestamp.

  Summary When sending a message via the GSM SMS dispatcher or the SMTP mail dispatcher fails due a hardware failure (no modem connected, no network connection, wrong phone number or email), the last send try timestamp and the send try count are not ...

• E-Mail Messages sent from Message control with SMTP cannot be acknowldged correctly.

  Summary E-mail messages sent from Message Control with SMTP cannot be acknowledged correctly by replying to the e-mail. The e-mail in the inbox is correctly detected, but the message is not acknowledged DescriptionE-mail messages sent from Message ...

• Message Control doesn't recognize messages which are sent successfully over SMS gateway

  Summary If Acknowledgement required is not used for a message sent over SMS gateway, Message Control does not recognize successfully sent messages. Description If Acknowledgement required is not used for a message sent over SMS gateway, Message ...

• Received SMS messages are not deleted by Message Control because the modem does not respond to the AT+CMGD command

  Summary SMS messages are not deleted properly by Message Control because the runtime uses the AT+CMGD=[SMS Index],[Flag] syntax to delete SMS messages. Instead, the GSM modem expects an AT command with the following syntax: AT+CMGD=[SMS Index] ...