The error message The read user information is invalid! The project <'project-name'> is not loading! appears on a multiuser environment.

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• FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.

  This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...

• Checklist: Message Control

  Time estimate: 15 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Screenshot and followed ...

• Checklist: Workspace/Project cannot be created, loaded or backed up

  Time estimate: 30 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...

• FAQ: What can I do if the Service Engine does not start or is closed with an unhandled exception and the error message "(InitInstance (); an unnamed file has a bad format)" or "Init Instance (): an attempt was made to access an unnamed file past its end" is shown?

  This issue may occur due to missing digital certificates on the system where the error appears. Microsoft Windows implements a mechanism that automatically downloads, over the internet, trusted root certificate authorities, which are not installed ...

• "Invalid project folder" error message is displayed on creating a zenon logic project for programmed simulation with certain drivers

  Summary With certain drivers it is not possible to create a zenon logic project for the programmed driver simulation. An error message is displayed: "invalid project folder" This concerns the following drivers: 3S_32 3S_Arti 3S_Arti_NG 3S_V3 3964R32 ...