System Information Collector (SIC.exe) and Diagnosis Viewer (Diagviewer.exe) can't be started from the startup tool

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• FAQ: How can I collect and display diagnostic data of a device with System Information Collector?

  System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...

• Restore missing project database instance via attaching an .MDF file or System Information Collector (SIC)

  One may encounter this scenario, where a project instance is absent from the database and cannot be opened in the Engineering Studio. This may happen if, for example, you uninstall zenon and did not create a project backup. NOTE: It is highly ...

• zip files created with the System Information Collector (SIC) can´t be opened

  Summary In rare cases it can happen that zip files which have been created with the System Information Collector (SIC) could not be opened again. Instead, the error message "Attempt to access an unnamed file past its end" is displayed. DescriptionIn ...

• files with extension "*.exe.config" will be displayed as corrupt in the System information Collector (SIC)

  Summary SIC performs a validitiy check on *.exe files. In case of a corrupt exe file it will display a warning on the main screen. However, it performs the same check on "*.exe.config" files. As these are no valid executables, they will always be ...

• System Information Collector tool may close unexpectedly before finish scanning.

  Summary The System Information Collector tool may close unexpectedly while scanning a computer with uninstalled product versions. DescriptionThe System Information Collector tool may close unexpectedly while scanning a computer with uninstalled ...