Sporadic crash in Service Engine when Identity Service user administration is combined with alarm management via Web Engine

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• Sporadic crash in Service Engine when Identity Service user administration is combined with alarm management via Web Engine

  Summary The crash has been fixed by reducing the lock time. Now, the generation of the alarm update via service hub (calls user administration to retrieve the full user name) is done outside the lock. Description The crash has been fixed by reducing ...

• FAQ: How can I backup the Service Engine data, the data created during Service Engine?

  The path of the Service Engine folder can be amended in the project properties and it is set into zenon6.ini (VBF30=) when the start project is set in Engineering Studio or in zenon Startup Tool. In the Service Engine folder, there is the subfolder ...

• Checklist: Data Missing in Service Engine

  Time estimate: 60 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...

• FAQ: An error message "The user information is invalid! The Service Engine is closing" may show up unexpectedly when starting the Service Engine.

  This error message is an indication of the Service Engine that the Service Engine files contain an inconsistency and validation has failed. Normally, such an error message would only appear if files have been tampered externally. There is however a ...

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