Runtime sometimes exits unexpectedly when trying to change substitute person for Message Control user

• Related Articles

• Checklist: Message Control

  Time estimate: 15 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Screenshot and followed ...

• Message Control does not send message to substitute person if message was acknowledged with N/A code

  Summary Message Control does not send message to substitute person if message was acknowledged with N/A code although a CEL entry says the message is sent. In the Message Control queue screen, the message is shown to be sent but in the Diagnosis ...

• Under specific circumstances the message control substitute person dialog does not show the users list in the webclient

  Summary It may be not possible to assign a substitute person for message control when opening the dialog via the edit user screen specific function "select substitute person" as the users list is missing in the webclient. DescriptionIt may be not ...

• How can I reset the password of a zenon Service Engine/Runtime User?

  Resetting a password in the zenon Engineering Studio can be essential for maintaining security and managing user access to your project. zenon offers two different methods to reset a password: one through the zenon Engineering Studio and the other ...

• The substitute messages sent with zenon message control sending method: SMS GSM modem, SMS gateway and SMTP mail are not sent correctly and the CEL entries for that messages are not logged correctly.

  Summary The sending of messages to substitute persons dont't work correctly because only the first person get the message and after the waiting time for an acknowledge for that user expired the substituted user dont't recive a substitute message. ...