Messagecontrol: VOIP message is not forwarded to the subsitute person or in a following call when the first person in charge is not responding (no reaction)

Messagecontrol: VOIP message is not forwarded to the subsitute person or in a following call when the first person in charge is not responding (no reaction)

Summary

VOIP messages in Message Control are not forwarded. This behavior has been fixed.

Description

In Message Control, if a VOIP message is not not answered by the first person called or the call is answered by an answering machine, then the call is not forwarded to the replacement person nor is the call repeated.

This behavior has been changed.

To benefit from this fix:

  • Update your zenon Software Platform to the latest build of zenon 8.10 or higher.


Item ID: 249529
Version: 12.00 Build: 162090
Version: 11.00 Build: 161931
Version: 10.00 Build: 160372
Version: 8.20 Build: 99641
Version: 8.10 Build: 99638

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