License Borrow - Unknown Error - Push in Transit
A customers has problems with returning a loaned / borrowed license. The customer cannot return the borrowed license although the loan period is not exceeded.
An "Unknown Error" is displayed.
Get a CmDust log file.
Search the CmDust log File for the dump of the according container.
************************** Dump of CmContainer 130-3822819582 **************************
Search in the dump for the serial number for the status of the transfer:
Status: in push transit
In Push Transit means that a loan has been "started", i.e. an update file has been created, but not completed (possibly still imported, but not acknowledged).
It should be possible here to trigger the loan again by specifying the history index.
If this is not supported by a lending application, you can alternatively use cmu32:
cmu32 --create-lt-update and the option --lt-history-index <index> (redo transfer for same target without consuming additional units/licenses) to trigger it again.
After that the license should be in a "normal" state from which it can either be used or returned if necessary.