FAQ: What are the modems successfully tested with zenon Message Control?

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• Checklist: Message Control

  Time estimate: 15 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Screenshot and followed ...

• Message Control: Service Engine is freezing when the VOIP Server is not available

  Description In Message Control, the Service Engine freezes when the VOIP server is not available. It can only be stopped via the Task Manager. This behavior occurs in zenon versions: 8.10 (from build 114392) 8.20 (from build 114527) 10 (from build ...

• FAQ: What can I do if the Service Engine does not start or is closed with an unhandled exception and the error message "(InitInstance (); an unnamed file has a bad format)" or "Init Instance (): an attempt was made to access an unnamed file past its end" is shown?

  This issue may occur due to missing digital certificates on the system where the error appears. Microsoft Windows implements a mechanism that automatically downloads, over the internet, trusted root certificate authorities, which are not installed ...

• Message Control doesn't recognize messages which are sent successfully over SMS gateway

  Summary If Acknowledgement required is not used for a message sent over SMS gateway, Message Control does not recognize successfully sent messages. Description If Acknowledgement required is not used for a message sent over SMS gateway, Message ...

• Fritz!Box VoIP: Voice transmission fails

  Summary When using a Fritz!Box, the voice transmission via Message Control fails. This has been fixed. Description A transmission error occurs with Message Control when using VoIP with an intermediary VoIP server such as the Fritz!Box. Cause: An ...