FAQ: Soft Dongle breaks upon virtual machine snapshot restore in CodeMeter Version 7.10 or higher. This results in a loss of license.

FAQ: Soft Dongle breaks upon virtual machine snapshot restore in CodeMeter Version 7.10 or higher. This results in a loss of license.

This only affects licenses activated on soft dongles (aka: CmAct licenses). CodeMeter in version 7.10 detects if a snapshot to the machine was applied and invalidates the soft dongle. This results in invalid or not found licenses. 
The solution is to delete the broken soft dongle and restore the dongle following the license restore procedure described in the help topic Service Engine & Engineering Studio -> Licensing -> Defective hard drive - replace hard drive - reinstall operating system

The soft dongle can be deleted by the license manager, if the license manager is still capable of detecting the firm item of Copadata (nr. 6000111) on the dongle. If this is not the case the soft dongle can be deleted by executing the following command prompt. The cmu32.exe can be found in the installation directory of CodeMeter. The DongleID can be seen in the CodeMeter Control Center.

cmu32.exe --delete-cmact-license --serial <DongleID of the Software-Dongle>

Delete only broken soft dongles! Deleting the soft dongle results in a loss of all licenses on that dongle.

The license manager creates a new soft dongle if none is present.

A dongle can be restored initially 2 times.

    • Related Articles

    • License cannot be activated due to outdated software dongle - Automatic Software-dongle switch

      TL;DR: If the name 'Soft Dongle' appears in the license manager you got an outdated version. Return licenses, delete the Software-Dongle, install the newest license manager. The license manager creates a new Software-Dongle. Activate licenses. Query ...
    • Checklist: Software-dongle is broken

      Time estimate: 15 minutes Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative. Checklist usage: #. [Quick hints] ...
    • License Manager does not show license details

      There was a rare case that a license was successfully activated on a hardware or software dongle but the license manager did not show any details of the licenses. If the hardware dongle was plugged in on another PC, the features were shown as usual. ...
    • CodeMeter 8.00 keeps license session when hardware dongle is unplugged

      TL;DR: Install CodeMeter Version 8.20 This issue can be reproduced by: Start Engineering studio with hardware dongle license Plug out hardware dongle with license while Engineering Studio is running Plugin hardware dongle again while Engineering ...
    • Additional Soft Dongle

      In case no soft dongle is present on the system the license manager automatically creates a new one for you. In rare cases if the user wants to have more than one soft dongle or the license manager fails to create the soft dongle (e.g. if a soft ...