Checklist: Service Engine files cannot be transferred via Remote Transport

Checklist: Service Engine files cannot be transferred via Remote Transport

Time estimate: 30 minutes

Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative.
Checklist usage: #. [Quick hints] (point refers specific module/product) Point description.
Terminology:
Local computer = Engineering Studio
Remote computer(s) = Service Engine in target computer(s)
  1. Screenshot and followed instructions of error/warning messages shown.
  2. [SIC-Reduced] [Task Manager > Details] Remote Transport Service (zenSysSrv.exe) is running in all computers.
  3. There are no mistakes in Remote Transport / Network Topology configuration in terms of computer names/IP addresses, start project, folder paths and file names in Engineering Studio.
    4. Remote Transport is also used when transferring Service Engine files via Network topology. Check the 'Validation result' column in case of warnings or errors.
  4. Searched and followed error instructions in LOGs related with zenSysSrv.exe in all computers.
    5. All zenon components write in the background messages to joint log file(s) saved in '%programdata%\COPA-DATA\LOG' folder.
    These files can be read and configured with Diagnosis Viewer.

    You can modify the logging level of a component by clicking 'Client Configuration' in 'Settings' menu and after select the respective process name.
    Attention: Set the logging parameters wisely as the time-frame of the LOGs decrease when increasing the detail of the logs written.

    You can also find LOG files in SIC in 'Platform > Versions > Version XXXX > Directories > LogDirectory' folder.
  5. Ping is successful in both directions (Local computer <-> Remote computer) using the IP address/hostname (if network/domain name resolution is used).
  6. [SIC-Reduced] [Command Prompt: netstat -a -o | findstr :1101] zenSysSrv.exe is running and listening in all computers on TCP port 1101 (default). When the remote transport connection is active both peers also signal that information in netstat output via status “Established”.
    7. Windows Resource Monitor shows live CPU, Memory, Disk and Network information about running processes in an user friendly interface.
    Processes with network activity are listed and can be filtered for best visualization.
    Some of the most relevant information displayed in Network is the active TCP connections (remote/local port and address) and Firewall status.
    COPA-DATA Services listening ports configuration can be found in zenon Startup Tool:
    Application > Options > Listening ports (Remote Transport Service).
  7. Cyber-security software (e.g. Antivirus, Firewall, Windows Defender, etc.) and IT policies do not restrict traffic between Remote Transport computers and do not report any blockage.
    1. zenSysSrv.exe is whitelisted in all computers.
  8. [zenon Startup Tool > Application > Options > Network configuration] When not using encrypted communication, make sure all computers using Remote Transport have "Encrypt network communication" disabled.
  9. Removed/reset the password on local and remote computers when it is shown that the used password is wrong:
    10. 1. In the local computer, delete the [TRANSPASS] section in the Editor-project configuration file (project.ini) and restart Engineering Studio.
    2. In the remote computer, remove the respective [TRANSPASS] section in the zenon6.ini file (folder: %CD_SYSTEM%) and re-register zenon.
    3. (Optional) Set a new password in Remote Transport in Engineering Studio when connecting to the target Service Engine computer.
    You can find the Edit-project configuration file (project.ini) when selecting the project name and press the CTRL+ALT+E keys in Engineering Studio. Then, in File Explorer navigate to the subfolder \zenon\system.
    You can use any text editor to modify the file if necessary.
  10. [zenon Startup Tool > Application > Options > Network configuration] When using communication encryption, all computers have:
    1. "Encrypt network communication" enabled.
    2. The password for encrypted network communication is identical.
    3. zenon has been re-registered after changes.
  11. Searched in Knowledge Base if a previous issue has been addressed.
If the problem persists after completing this checklist and followed corrective actions, please contact your local COPA-DATA Representative providing a SIC-Reduced Report from the target computer(s) and the result of this checklist – please include any additional information or comments related with the points addressed you find relevant.

System Information Collector is a standalone COPA-DATA application that collects relevant data about the Operating System and zenon Software Platform for troubleshooting purposes. SIC is installed with zenon and can be started from Startup Tool (Tools).