Checklist: It is not possible to activate a license

Time estimate: 15 minutes

Please go through all the points in the following checklist. If necessary, confirm with IT Department any information you cannot verify before contacting your local COPA-DATA Representative.

Checklist usage: #. [Quick hints] (point refers specific module/product) Point description.

1. Screenshot and followed instructions of error/warning messages shown.
   
2. Dongle is shown as ‘Enabled’ in ‘CodeMeter Control Center’. 
   

In case dongle is broken, it is not possible to use it anymore.
3. Checked in License Manager or in 'CodeMeter Control Center' if dongle is broken or an update is pending.
   
4. Previous activation or returning process was not complete.
   
5. License activation confirmation file is missing in https://copadata-license.copadata.com/index.php.
6. License is already activated on a different dongle/computer.
   
7. Virtual Machine was deleted or duplicated before the license was returned.
   

If the problem persists after completing this checklist and followed corrective actions, please contact your local COPA-DATA Representative providing a SIC-Reduced Report from the target computer(s) and the result of this checklist – please include any additional information or comments related with the points addressed you find relevant.

System Information Collector is a standalone COPA-DATA application that collects relevant data about the Operating System and zenon Software Platform for troubleshooting purposes. SIC is installed with zenon and can be started from zenon Startup Tool (Tools).

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