Checklist: Error connecting with the Report Engine database in Reporting Studio

Checklist: Error connecting with the Report Engine database in Reporting Studio

  1. Check if the zrsLicSrv service (Report Engine License Service) is running in Windows Services/Task Manager and the corresponding (default) listening TCP 50779 port is open and listening for incoming connections -> to do this, start the Command prompt with administrative rights and execute the following command: "netstat -abno | findstr :50779". Also make sure the corresponding PID in the output of the command (last column) matches the PID in the Task manager as this can exclude if other process is using the same port/socket.
    1. If zrsLicSrv is not running, start the service via Windows Services and try again to connect to the Reporting metadata database.
  2. Make sure the service "SQL Server Reporting Services" is running. Else, start the service and try to connect again in Reporting Studio.
If the problem persists after working through this checklist and taking the recommended actions: Please contact your local COPA-DATA representative. Attach a SIC-Reduced Report of the target computer(s) and the result of this checklist. Please include any additional information or comments you feel are relevant.
InfoThe System Information Collector (SIC) is a stand-alone COPA-DATA application. It collects data relevant for troubleshooting about the operating system and the zenon Software Platform. SIC is installed with zenon. You start SIC via the zenon Startup Tool or Windows Start.