Checklist: Allocations

Checklist: Allocations

Time estimate: 15 minutes

Please go through all the items in the following checklist. If necessary, confirm any information you cannot verify with the IT department before contacting your local COPA-DATA representative.
  1. Is a source and a target variable defined in the allocation properties?
  2. If a trigger variable is used: Does the value of the trigger variable change between 0 and another value?
  3. Is there maybe a structure data type in use?
    4. Structure data types cannot be configured for allocations . Only simple data types are supported.
  4. Is it possible to write a value to the target variable? Maybe the checkbox "write set value" is not active for the target variable.
  5. If you use an internal variable with the calculation 'local' for source and destination variable, then the allocation works only on the server, but not on the client..
  6. If the REAL data type is used: Make sure that the decimal places of source and target variable are the same. If not, the decimal places of the target variable are rounded down to 3 digits.
  7. Search and follow error instructions in LOGs related with Service Engine (zenrt32.exe).
    8. All zenon components write in the background messages to joint log files, which are stored in the folder '%programdata%\COPA-DATA\LOG'.
    These files can be read and configured with the Diagnosis Viewer. 
    You can modify the logging level of a component by clicking 'Client Configuration' in the 'Settings' menu and then selectin the respective process name.
    Attention: Set the logging parameters wisely as the time frame of the LOGs decrease when you increase the detail of the written logs.
    You can also find LOG files in SIC in the folder 'Platform > Versions > Version XXXX > Directories > LogDirectory'.
  8. Search in Knowledge Base if a previous issue has been addressed.
If the problem persists after working through this checklist and taking the recommended actions: Please contact your local COPA-DATA representative. Attach a SIC-Reduced Report of the target computer(s) and the result of this checklist. Please include any additional information or comments you feel are relevant..
The System Information Collector is a stand-alone COPA-DATA application. It collects data relevant for troubleshooting about the operating system and the zenon software platform. SIC is installed with zenon. You start SIC via the zenon Startup Tool or Windows Start.


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