Help Center
zenon Software Platform
zenon Software Platform
Recent Articles
Service Engine crashes when you manually change the value off a batch recipe
Description The Service Engine sporadically closed unexpectedly when a manual batch recipe parameter change was confirmed because an unhandled exception occurred during the edit, which froze the UI and terminated the process. This only happened when ...SE does not show a value when write set via Element in numeric element is started
Description The Service Engine showed an empty input field when a numeric element with write set value was created in the Engineering Studio. The issue has been addressed and the behavior is now as expected. To benefit from this fix: Update your ...SNMP ProcessGateway - trap timestamp is calculated wrong
Description The SNMP Process Gateway produced incorrect trap timestamps that were offset because the Gateway calculated timestamps incorrectly. The issue has been addressed and the behavior is now as expected. To benefit from this fix: Update your ...DNP_3 ProcessGateway - variables timestamp is calculated wrong
Description The DNP3 Process Gateway showed mismatched variable timestamps where the Process Gateway's "Timestamp external (UTC)" did not match the "Timestamp internal (UTC)" on receiving Clients' because the Process Gateway calculated the timestamp ...IEC61850 driver crashing when specific variables are advised
Description IEC850 drivers were crashing when driver variables using the driver object type service tracking were advised. The issue has been addressed and the behavior is now as expected. To benefit from this fix: Update your zenon Software Platform ...
Popular Articles
Please wait... progress bar keeps showing
We found Engineering Studio (Editor), Service Engine (Runtime) and License Manager not starting anymore consistantly showing the progress bar. This situation can be cuased by prolonging Windows Updates. Please make sure you have the latest Windows ...GetHostByName / The socket could not be constructed / WSAError / Name resolution
If you find Diagnosis Log messages like WINSOCK ERROR--GetHostByName Failed Server or Windows Event Log messages like The socket could not be constructed! Host/IP/Adapter: WSAError: make sure the computer name is not longer than 15 characters. Verify ...zenon Changesets CSV
Here, you can access a comprehensive list of changes across all maintained versions of the zenon Software Platform as Excel Worksheets. This includes both implemented bug-fixes and new features. Additionally, these lists are available in as Excel ...FAQ: Which browsers can be used for the zenon Smart Client and is NPAPI support required?
The zenon Smart Client is an mainly an ActiveX control and therefore requires NPAPI support. Due to the age of the API and its security issues, major web browser vendors began phasing out the support in 2013. As a result, the use of HTML5 ...FAQ: How can I collect and display diagnostic data of a device with System Information Collector?
System Information Collector (SIC) is a version-independent tool that effortlessly collects and displays diagnostic data of all zenon Software Platform products and relevant operating system information. When a product of the zenon Software Platform ...