installation of 6.22 SP0 hangs, leaving the system in an inoperable state

installation of 6.22 SP0 hangs, leaving the system in an inoperable state

When I try to install zenOn 6.22 SP0 on a PC with Windows XP, 4GB of RAM, and a special hardware configuration, the setup stops at approx. 90% and the 'system' process shows up in the taskmanager with 100% CPU usage. (50% on dual or quad core CPUs) After this the PC is not operating correctly anymore, not even after a reboot. A network connection is not possible anymore, USB hardware is not recognized etc. etc.

During the installation of the zenOn editor or the zenOn runtime of the version 6.22 SP0, the STRATONRTK is registered. On some PCs with 4 GB of RAM, and a special hardware configuration, registering the STRATONRTK my lead to a deadlock, leaving the system in an inoperable state.
To bring the system back to a normal state, reboot the PC (hard shut down) and during boot, press F8 multiple times until you see the boot-menu of windows. Select 'safe-mode' and start Windows. Open a command prompt (Press Start-> choose 'Run', type in "cmd.exe" and press enter or choose OK) and change to the directory where zenOn is installed. (typically c:\program files\COPA-DATA\zenOn622 (type in: 'CD\c:\program files\copa-data\zenOn6.22' and press enter))
Now type in: 'STRATONRTKVM -unregsrv' and press enter. (If you execute this command a second time, you will receive a message, stating that the STRATONRTKVM is not registered. )
Close the command prompt, then shutdown the PC from safe mode, and reboot to windows in normal mode (no need to do anything in the boot-menu).
After booting into normal mode again, the 'system' process should not use 100% CPU load anymore and everything should be working like it was before.
Now uninstall zenOn 6.22 SP0 from the control panel and re-install zenOn 6.22 SP0 from a new DVD where the setup_ed.exe has a date of 10th March 2008 or later. You can obtain a new DVD by simply writing an e-mail to:

This is a migrated post! Originally posted on 10.03.2008 by user markclemens. Please be aware that information can be outdated.

    Disclaimer

    This document governs the use of our Community Forum. By registering and using the platform, you accept these conditions.

    The COPA-DATA Community Forum serves to encourage the exchange of information and experience about the zenon software between forum users respectively zenon users.

    Please mind that any published information on the Community Forum is the subjective opinion and view based on the experience and the level of knowledge of the author. COPA-DATA does not overtake any responsibility for the content and the accuracy of the shared information.

    Users of the Community Forum are encouraged to share only well-founded experiences and to point out any risks associated with the implementation of proposed solutions to problems. COPA-DATA at its absolute discretion, reserves the right to moderate the forum. In this connection COPA-DATA may remove any information containing false facts, potentially dangerous solutions, bad language or content that may insult, degrade or discriminate others. COPA-DATA may block a non-complying user from forum access if the user violated this provision.

    COPA-DATA reserves the right to change this document from time to time at own discretion.


    Ing. Punzenberger COPA-DATA GmbH
    Karolingerstraße 7b · 5020 Salzburg · Austria
    www.copadata.com