Database cannot be opened

Database cannot be opened

Does anyone know how to solve database cannot be opened in zenon version of 7.60 that installed in OS system of Windows 2012 Server R2?
Is it database problem will influence restore backupfile function? As for my case, the backup file can be selected but there was no showing any information regarding the file such as editor version, name etc....and the most important is the 'OK' option grey out.
There was no error during installation.
Any solution for my situation?

Thanks and regards.

This is a migrated post! Originally posted on 28.03.2019 by user shaun. Please be aware that information can be outdated.

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